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Week 8 final exam

1. Question : (TCO 3) Ethics is the study of _____ and ____.

Student Answer: Religion and politics

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Young children and mature adults

Cause and effect

Moral judgments and right and wrong conduct

None of the above

Question 2. Question : (TCO 3) MBO is important, but MBV, ____, is essential for leadership success.

Student Answer: More by verification

Management by values

Multiplying by volume

Measuring by observing

None of the above

Question 3. Question : (TCO 3) Because of the leader’s ability to influence moral behavior, the leader should ask:

Student Answer: Who agrees with me? Who does not?

What values do I wish to promote? Are my actions supporting my values?

Do I have personal strength to achieve my goals? Who can help?

Are my values helping me accomplish my goals? What values should I change?

None of the above

Question 4. Question : (TCO 7) The preferred basis of growth for the _____ is introspection and self-analysis.

Student Answer: Traditionalist

Participative

Individualist

None of the above

Question 5. Question : (TCO 4) Characteristics of a high performance team include:

Student Answer: A clear, elevating goal

Competent team members

A collaborative climate

Principled leadership

All of the above

Question 6. Question : (TCO 4) Rewarding employees for team effort and results is a demonstration of:

Student Answer: A true boss

A leader as team builder

A model employee

Corporate tax break

Question 7. Question : (TCO 4) The leader as team builder does all of the following except:

Student Answer: Shows enthusiasm

Admits mistakes and uncertainties

Puts others first

Takes credit for work done by others

Question 8. Question : (TCO 8) Managing conflict involves different degrees of _____ and ____.

Student Answer: Time and space

Personal involvement and organizational involvement

Cooperativeness and assertiveness

Detail and context

None of the above

Question 9. Question : (TCO 9) A recent survey shows that _____ of the North American companies surveyed engaged in 11 or more change initiatives within a five-year period.

Student Answer: 42 percent

11 percent

88 percent

97 percent

1. Question : (TCO 7) ____ and ____ are the personality factors most strongly associated with leadership effectiveness.

Student Answer: Agreeableness and low neuroticism

Openness to experience and low neuroticism

Extroversion and conscientiousness

Question 2. Question : (TCO 3) The quality of _____ is possessed by all truly great leaders:

Student Answer: Looking before leaping

Doing the right thing for the right reason

Following-up on decisions

Considering alternative courses of action

Never telling a lie

Question 3. Question : (TCO 4) Positive group member roles include:

Student Answer: Encourager, clarifier, harmonizer

Idea generator, ignition key, standard setter

Detail specialist

All of the above

None of the above

Question 4. Question : (TCO 8) Ann Morrison identifies 10 practices considered to be important in dealing with diversity, including:

Student Answer: Top management’s personal involvement

Targeted recruitment

Diversity training groups

Work and family policies that support diversity

All of the above

Question 5. Question : (TCO 9) Principles to follow in developing others include:

Student Answer: Have a respectful attitude

Build self-esteem

Use coaching versus judging

Practice to build proficiency

All of the above

Question 6. Question : (TCO 9) The “Attitude in Response to Change Curve” describes the following phases in sequence of occurrence:

Student Answer: Exploration, denial, resistance, responsibility, commitment

Resistance, exploration, attitude trough, responsibility, commitment

Denial, resistance, attitude trough, exploration, responsibility, commitment

Resistance, denial, exploration, attitude trough, responsibility, commitment

Question 7. Question : (TCO 9) One minute goal setting involves identifying _____ goals, and writing these on _____ sheet(s) of pages, _____ words or less.

Student Answer: 6 to 10; 2; 500

3 to 5; 1; 250

1 to 3; 1; 500

10 to 15; 5; 1,000

None of the above

Question 8. Question : (TCO 6) Two important criteria for bench marking are _____ and ____.

Student Answer: Product quality, service quality

Location, time

Personal, organizational

Past, present

None of the above

Question 9. Question : (TCO 6) One minute praising has four characteristics, including:

Student Answer: Be immediate

Be specific

Be sincere

Encourage the individual

All of the above

Question 10. Question : (TCO 6) The best performance reviews accomplish two results:

Student Answer: Increase complacency, decrease motivation

Increase turnover, decrease efficiency

Increase conflict, reduce teamwork

Solve job problems, develop employee competence

None of the above

Question 11. Question : (TCO 10) Sam Walton wrote that success came from:

Maintaining records, positive attitude, good health

Financial performance, materials management, employee loyalty

Building a team, hard work, breaking old rules

1. (TCO 4) This question has multiple parts. Our text provides five techniques that help reduce the tendency towards groupthink in the decision-making processes. (I) Describe each technique in your own words, and (II) explain which symptoms of groupthink each technique is used to control or reduce, and why it works that way.

Question 2. Question : (TCO 2) (I). Describe each of the following leadership styles: directive, participative, and free rein. (II) Explain which one is best, or, if no one style is best, describe what the style of leadership depends on.

Question 3. (TCO 3) List, describe, and provide an example to illustrate each of the four bases of PERSONAL power.

Question 4. (TCO 8) I. Describe five ways to manage diversity effectively.

II. Rank order these strategies, and explain why you ranked them as you did, using examples to clarify your rankings.

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