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Summary

These are the automatically computed results of your exam. Grades for essay questions, and comments from your instructor, are in the “Details” section below.

Date Taken: 11/23/2014

Time Spent: 1 h , 42 min , 20 secs

Points Received: 112 / 130 (86.2%)

Question Type: # Of Questions: # :

Multiple Choice 30 24

Essay 2 N/A

Grade Details – All Questions

Page: 1 2 3

Question 1.

(TCO 2) Almost always listed as important for leadership success is/are ____.

IN Basic intelligence

Clear and strong values

High level of personal energy

All of the above

Training

Instructor Explanation: p. 16

Points Received: 0 of 3

Comments:

Question 2.

(TCO 2) Vince Lombardi had a _____ personality; his followers’ goal was to be equal to their understanding of his ____.

Schizophrenic; needs

Mercurial; orders

Stoic; desires

Charismatic; values and goals

Difficult; deficiencies

Instructor Explanation: p. 29

Points Received: 3 of 3

Comments:

Question 3.

(TCO 2) Problems with ____, ____, and _____ are fertile fields for emotional instability that can reduce leadership effectiveness.

Methods, procedures, and processes

Plant, equipment, and supplies

Products, environment, and government

Alcohol, money, and relationships

Education, liquidation, and infiltration

Instructor Explanation: p. 33

Points Received: 3 of 3

Comments:

Question 4.

(TCO 2) The most important quality of leadership is ____, including _____ and ____.

Knowledge; on-the-job learning and formal education

Motivation; desire and effort

Integrity; honesty and courage

Decisiveness; information finding and willingness to take orders

None of the above

Instructor Explanation: p. 34

Points Received: 3 of 3

Comments:

Question 5.

(TCO 2) Successful leaders today function more as _____ and ____, and less as ______ and ____.

Facilitators and teachers; enforcers and disciplinarians

Experts and performers; coaches and guides

Goal-directed and bottom-line oriented; considerate and supportive

Tellers and doers; askers and helpers

None of the above

Instructor Explanation: p. 40

Points Received: 3 of 3

Comments:

Question 6.

(TCO 2) Different kinds of intelligence include all of the following except:

Verbal/linguistic

Logical/mathematical

Visual/spatial

Bodily/kinesthetic

Memory/recall

Instructor Explanation: p. 55

Points Received: 3 of 3

Comments:

Question 7.

(TCO 2) Over time, the shift in emphasis for business success has been from _____ to ____.

Communities to systems

Command and control to relationship management

Innovation to hierarchy

IN Team building to skill building

None of the above

Instructor Explanation: p. 60

Points Received: 0 of 3

Comments:

Question 8.

(TCO 2) Successful leaders today must master challenges such as _____ and ____, as well as traditional duties such as _____ and ____.

Purchasing and inventory control; staffing and accounting

Advertising and sales; engineering and production

Office politics and re-engineering; work design and wage administration

Giving orders and quality control; public speaking and report writing

Developing people and doing the right things; organizing work and implementing plans

Instructor Explanation: p. 61

Points Received: 3 of 3

Comments:

Question 9.

(TCO 2) Qualities of transformational leaders include:

Determination, diligence, and attention to detail

Perception, persistence, and practical-mindedness

Bravery, strength, and technical expertise

Consideration, compassion, and reliability

Optimism, charm, and intelligence

Instructor Explanation: p. 31

Points Received: 3 of 3

Comments:

Question 10.

(TCO 2) Key factors in determining leadership effectiveness include:

Time, space, energy

Qualities of leaders, characteristics of followers, nature of the situation

Age, experience, gender

Government, business, industry

Instructor Explanation: p. 27

Points Received: 3 of 3

Comments:

Question 11.

(TCO 5) The philosophy behind the quality movement is:

People respond positively to measurements and controls.

People closest to the work usually have the experience and knowledge to come up with the best solutions to work-related problems.

People want economic security.

People need sufficient pay and benefits to sustain morale.

All of the above

Instructor Explanation: p. 184

Points Received: 3 of 3

Comments:

Page: 1 2 3

Grading Summary

These are the automatically computed results of your exam. Grades for essay questions, and comments from your instructor, are in the “Details” section below.

Date Taken: 11/23/2014

Time Spent: 1 h , 42 min , 20 secs

Points Received: 112 / 130 (86.2%)

Question Type: # Of Questions: # :

Multiple Choice 30 24

Essay 2 N/A

Grade Details – All Questions

Page: 1 2 3

Question 1.

(TCO 2) Ghiselli identified six traits as being important for effective leadership. Which of the following is not one of them?

Supervisory ability

Initiative

Intelligence

Strong ego

Instructor Explanation: p. 16

Points Received: 3 of 3

Comments:

Question 2.

(TCO 2) The cornerstone of Shackleton’s leadership behavior included all but one of the following:

Leading by example

Communicating a vision

Keeping records

Maintaining a positive attitude

Instructor Explanation: p. 27

Points Received: 3 of 3

Comments:

Question 3.

(TCO 3) Gandhi, the Indian spiritual and political leader, believed that effective leaders ____, not ____.

Point the way; show by example

Command respect; earn respect

Lead the elite; lead the masses

Are served by followers; serve followers

Guide and inspire; command and control

Instructor Explanation: p. 174

Points Received: 3 of 3

Comments:

Question 4.

(TCO 3) Employee participation has been shown to have a _____ impact on business success.

Positive

Negative

Neutral

None of the above

Instructor Explanation: p. 175

Points Received: 3 of 3

Comments:

Question 5.

(TCO 5) Total Quality Management (TQM) is a cooperative form of _____ that energizes employees and tears down walls.

Empowerment

Participative leadership

Both a and b

None of the above

Instructor Explanation: p. 184

Points Received: 3 of 3

Comments:

Question 6.

(TCO 3) The servant leader shows commitment to his or her people through all of the following except ____.

Access

Communication

Support

Force

Instructor Explanation: p. 162

Points Received: 3 of 3

Comments:

Question 7.

(TCO 3) Religious ethics are based on a _____ understanding of the world.

Secular

Theistic

Scientific

Phenomenological

Empirical

Instructor Explanation: p. 106

Points Received: 3 of 3

Comments:

Question 8.

(TCO 5) An employee concerned primarily with the seniority system, insurance plan, and retirement policy is motivated by:

Physical needs

Social esteem needs

Affiliation needs

Security needs

Instructor Explanation: p. 286

Points Received: 3 of 3

Comments:

Question 9.

(TCO 5) Survival needs that motivate behavior include all of the following except:

Sleep

IN Exercise

Shelter

Respect

Food

Instructor Explanation: p. 296

Points Received: 0 of 3

Comments:

Question 10.

(TCO 5) The highest need possible is:

Social

Self-fulfillment

Self-esteem

IN Security

Instructor Explanation: p. 296

Points Received: 0 of 3

Comments:

Question 11.

(TCO 3) Beliefs and values of the participative leader include:

Full and free communication

Reliance on consensus to manage conflict

A basically human bias emphasizing the importance of individuals

All of the above

None of the above

Instructor Explanation: p. 166

Points Received: 3 of 3

Comments:

Grading Summary

These are the automatically computed results of your exam. Grades for essay questions, and comments from your instructor, are in the “Details” section below.

Question 1.

(TCO 5) Physical and emotional needs that motivate behavior include:

Survival and security

Belonging and respect

Self-fulfillment

All of the above

None of the above

Question 2.

(TCO 5) The nature of one’s work is particularly critical in satisfying _____ needs.

Self-fulfillment

Physical needs

Affiliation needs

Security needs

Question 3.

(TCO 1) All people have the same ____, but to different ____, and accompanied by different ____.

Talents;

Levels; organizations

Purposes; intensities; people

Experiences; magnitudes; measures

Needs; degrees; wants

None of the above

Question 4.

(TCO 5) A satisfied need ____.

Leads to lethargy

Is a motivator

Is not a motivator

Increases energy

None of the above

Question 5.

(TCO 5) How to keep morale high in the leadership ranks includes:

Create a one-team attitude

Cut red-tape and reduce paper-work

Recognize jobs well done

Pay sufficient wages based on merit

All of the above

Question 6.

(TCO 5) If more than _______ percent of your job is painful, there is a morale problem.

Five

10

15

20

Question 7.

(TCO 5) Participative leadership, which has been employed by many supervisors and managers to build employee morale and achieve high performance, has its roots in:

Autocratic government

Democratic ideals

Socialist movements

Communist regimes

Question 8.

(TCO 5) Robert Cole identifies leadership principles that empower people, including all but one of the following:

Trust in people

Require loyalty

Recognize accomplishments

Decentralize decision-making

View work as a cooperative effort

Question 9.

(1) Explain how the philosophies of W. Edwards Deming impact quality in the workplace.

(2) Explain any five practices in the “Deming Way” and discuss how each directly contributes to a quality workplace.

Question 10.

(1) Describe the power and influence the use of effective words has in motivation and leadership. Please use specific examples from your personal experience.

(2) Describe the role of a participative leader who works with employees and does NOT impose solutions.

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