1.Which of the following is essential to consider with respect to managing a process to meet demand?

Answer: capacity.

2. If one organization is better able than most to respond to changes in demands or opportunities, we say that organization exhibits higher:

Answer: Agility

3. Which of the following is not a benefit of using models in decision making?

Answer: They serve as a consistent tool for evaluation.

4. Supplying operations with parts and materials, performing work on products, and/or performing services are part of the firm’s:

Answer: internal supply chain.

5. Marketing personnel and product designers must work closely with operations to successfully develop and produce new products because operations personnel can best judge how _____________ new product designs will be.

Answer: manfacturable

6. Increasing the service offered to the customer makes it more difficult to compete on the basis of:

Answer: price

7. In an assembly operation at a furniture factory, six employees assembled an average of 450 standard dining chairs per five-day week. What is the labor productivity of this operation?

a. 90 chairs/worker/day
b. 20 chairs/worker/day
c. 15 chairs/worker/day
d. 75 chairs/worker/day
e. none of the above

Answer: 15 chairs/worker/day

8. Which of the following would be least important in the pursuit of a time-based strategy?

Answer: cost minimization

9. Which of these factors would be least likely to affect productivity?

Answer: advertising

10. The external elements of SWOT analysis are:

Answer: threats and opportunities

11. Which of the following features would not generally be considered common to all forecasts?

Answer: Historical data is available on which to base the forecast.

12. A managerial approach toward forecasting which seeks to actively influence demand is:

Answer: PROACTIVE

13. The owner of Darkest Tans Unlimited in a local mall is forecasting this month’s (October’s) demand for the one new tanning booth based on the following historical data:

Month Number of Visits

April 100

May 140

June 110

July 150

August 120

September 160

What is this month’s forecast using the naive approach?

Answer:

14. The dean of a school of business is forecasting total student enrollment for this year’s summer session classes based on the following historical data:

Year Enrollment

Four years ago 2000

Three years ago 2200

Two years ago 2800

Last year 3000

What is this year’s forecast using the naive approach?

Answer: 3,200

15. Given an actual demand of 105, a forecasted value of 97, and an alpha of .4, the simple exponential smoothing forecast for the next period would be:

Answer: Given a previous actual demand of 105, a forecasted value of 97, and an α of . 4, the simple exponential smoothing forecast for the next period would be: 100.2.

16. Making plans for how products that have reached the end of their useful lives will be dealt with is the primary subject of:

Answer: end-of-life programs

17. Products or services with a high degree of similarity of features and components are called:

Answer: Generic

18. Product life cycle management (PLM) incorporates all of the following except:

Answer:  Managing warranties.

19. Excitement characteristics are categories in the _________ model.

Answer: Kano

20. Designing for recycling helps facilitate:

Answer:  Reduced legal liability

21. Goods-producing organizations are not involved in service activities.

Answer:false

22. Competitiveness relates to the profitability of an organization in the marketplace.

Answer:False

23. A tracking signal focuses on the ratio of cumulative forecast error to the corresponding value of MAD.

Answer:True

24. Many U.S. manufacturers are now shifting their focus from products to both product and process improvements.

Answer:True

25. A disadvantage of standardization is the possibility of standardizing designs too early, which may make them difficult to modify in the future.

Answer: True

Florida ARC 1720 Quiz 5 – According to Professor Tilson’s

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