Liberty BUSI411 Exam 1 2019

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1.Which of the following is essential to consider with respect to managing a process to meet demand?

Answer: capacity.

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2. If one organization is better able than most to respond to changes in demands or opportunities, we say that organization exhibits higher:

Answer: Agility

3. Which of the following is not a benefit of using models in decision making?

Answer: They serve as a consistent tool for evaluation.

4. Supplying operations with parts and materials, performing work on products, and/or performing services are part of the firm’s:

Answer: internal supply chain.

5. Marketing personnel and product designers must work closely with operations to successfully develop and produce new products because operations personnel can best judge how _____________ new product designs will be.

Answer: manfacturable

6. Increasing the service offered to the customer makes it more difficult to compete on the basis of:

Answer: price

7. In an assembly operation at a furniture factory, six employees assembled an average of 450 standard dining chairs per five-day week. What is the labor productivity of this operation?

a. 90 chairs/worker/day
b. 20 chairs/worker/day
c. 15 chairs/worker/day
d. 75 chairs/worker/day
e. none of the above

Answer: 15 chairs/worker/day

8. Which of the following would be least important in the pursuit of a time-based strategy?

Answer: cost minimization

9. Which of these factors would be least likely to affect productivity?

Answer: advertising

10. The external elements of SWOT analysis are:

Answer: threats and opportunities

11. Which of the following features would not generally be considered common to all forecasts?

Answer: Historical data is available on which to base the forecast.

12. A managerial approach toward forecasting which seeks to actively influence demand is:


13. The owner of Darkest Tans Unlimited in a local mall is forecasting this month’s (October’s) demand for the one new tanning booth based on the following historical data:

Month Number of Visits

April 100

May 140

June 110

July 150

August 120

September 160

What is this month’s forecast using the naive approach?


14. The dean of a school of business is forecasting total student enrollment for this year’s summer session classes based on the following historical data:

Year Enrollment

Four years ago 2000

Three years ago 2200

Two years ago 2800

Last year 3000

What is this year’s forecast using the naive approach?

Answer: 3,200

15. Given an actual demand of 105, a forecasted value of 97, and an alpha of .4, the simple exponential smoothing forecast for the next period would be:

Answer: Given a previous actual demand of 105, a forecasted value of 97, and an α of . 4, the simple exponential smoothing forecast for the next period would be: 100.2.

16. Making plans for how products that have reached the end of their useful lives will be dealt with is the primary subject of:

Answer: end-of-life programs

17. Products or services with a high degree of similarity of features and components are called:

Answer: Generic

18. Product life cycle management (PLM) incorporates all of the following except:

Answer:  Managing warranties.

19. Excitement characteristics are categories in the _________ model.

Answer: Kano

20. Designing for recycling helps facilitate:

Answer:  Reduced legal liability

21. Goods-producing organizations are not involved in service activities.


22. Competitiveness relates to the profitability of an organization in the marketplace.


23. A tracking signal focuses on the ratio of cumulative forecast error to the corresponding value of MAD.


24. Many U.S. manufacturers are now shifting their focus from products to both product and process improvements.


25. A disadvantage of standardization is the possibility of standardizing designs too early, which may make them difficult to modify in the future.

Answer: True

Florida ARC 1720 Quiz 5 – According to Professor Tilson’s

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