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1. (TCO 2) Leadership effectiveness depends upon _____ of leaders, _____ of followers, and the _____ of the situation.

Timing; pulse; memory

Age; number; notification

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Height; weight; length

Qualities; characteristics; nature

Gender; race; training

Question 2. (TCO 2) Vince Lombardi had a _____ personality; his followers’ goal was to be equal to their understanding of his ____.

Schizophrenic; needs

Mercurial; orders

Stoic; desires

Charismatic; values and goals

Difficult; deficiencies

Question 3. (TCO 2) Problems with ____, ____, and _____ are fertile fields for emotional instability that can reduce leadership effectiveness.

Methods, procedures, and processes

Plant, equipment, and supplies

Products, environment, and government

Alcohol, money, and relationships

Education, liquidation, and infiltration

Question 4. (TCO 2) ____, ____, and _____ are traits found in charismatic leaders.

Education, opportunity, and attention to detail

Training, sensitivity, and patience

Experience, collaboration, and emotional stability

Optimism, extroversion, and a sense of adventure

None of the above

Question 5. (TCO 2) In ____, Stuart Levine and Michael Crom write about building trust in the workplace. His prescription includes ____, ____, and ____.

“Habits of the Heart”; respect society’s rules, trust in time, and end bitterness

“The Road Less Traveled”; never travel alone, always take a friend, and be dependable

“A Great Place to Work”; do what you love, lend a helping hand, and be considerate

“The Leader in You”; deal openly with everyone, keep promises, and care about people

None of the above

Question 6. (TCO 2) The concept of _____ is relevant to leadership development because leadership effectiveness is in direct proportion to _____ and ____, which come from within the person.

Multiple intelligence; commitment and passion

Hand grip; size and strength

Interpersonal attraction; identification and need

Political alliance; confidence and pride

None of the above

Question 7. (TCO 2) _____ advocated a _____ style of leadership and _____ advocated a _____ style of leadership.

Jefferson; directive; Eisenhower; non-directive

Machiavelli; directive; Lao-Tzu; non-directive

Eisenhower; directive; Patton; non-directive

Lao-Tzu; directive; Elizabeth I; non-directive

Patton; directive; Jefferson; non-directive

Question 8. (TCO 2) _____ describes how difficult the leader’s job can be: “Since no important decision ever pleases everyone in an organization, the leader must also absorb the displeasure, and sometimes the severe hostility, of those who would have taken a different course.”

Peter Drucker

Margaret Wheatley

Chris Argyris

Douglas McGregor

Ken Blanchard

Question 9. (TCO 2) In the passage, “He Made Me Feel Important,” Vince Lombardi influenced his players because of his:

Physical size

Charismatic personality

Native intelligence

Personal insecurity

Job knowledge

Question 10. (TCO 2) Situational factors that influence the leadership process include:

Size of the organization

Social and psychological climate

Employment patterns

Type, place, purpose of work performed

All of the above

Question 11. (TCO 5) The philosophy behind the quality movement is:

People respond positively to measurements and controls.

People closest to the work usually have the experience and knowledge to come up with the best solutions to work-related problems.

People want economic security.

People need sufficient pay and benefits to sustain morale.

All of the above

1. (TCO 2) Edwin Ghisselli’s six traits for effective leadership include all but which of the following:

Need for achievement




Social status

Question 2. (TCO 2) All of the following are factors that influence the nature of the situation or the context of leadership except:

Type of work performed

Size of organization

Social climate

Employee wages

Question 3. (TCO 3) _____ was a famous leader who learned tremendous leadership skills from his wife, including the idea that most people will do what they choose to do, and no amount of coaxing or force can overcome an idea or principle that is personally believed.

George Washington

Martin Luther King


Winston Churchill

Vince Lombardi

Question 4. (TCO 3) Employee participation has been shown to have a _____ impact on business success.




None of the above

Question 5. (TCO 5) _____ created the 14 Steps to Quality.

W. Edwards Deming

Robert Frost

Donald Dewar

Peter Drucker

Question 6. (TCO 3) The servant leader shows commitment to his or her people through all of the following except ____.





Question 7. (TCO 3) Religious ethics are based on a _____ understanding of the world.






Question 8. (TCO 5) The self-fulfilled person possesses all of the following except:



Accurate perception of reality

No need for privacy

Question 9. (TCO 5) Survival needs that motivate behavior include all of the following except:






Question 10. (TCO 5) Satisfaction of needs progresses according to the following sequence:

Survival, social, security, belonging, self-actualization

Survival, belonging, security, self-fulfillment, social

Survival, acceptance, belonging, love, security

Survival, security, belonging, respect, fulfillment

Question 11. In the years since World War II, the American workplace has become more:






1. (TCO 5) Physical and emotional needs that motivate behavior include:

Survival and security

Belonging and respect


All of the above

None of the above

Question 2. (TCO 5) The _____ motivational level is closely related to the nature of the work and depends on aspects of the job itself for satisfaction.





Question 3. (TCO 1) A leader’s ability to _____ and _____ is essential for leadership success.

Understand people, deal with them effectively

Understand finance, keep technically proficient

Manipulate others, retain personal power

Live a balanced life, support the arts

None of the above

Question 4. (TCO 5) The importance of motivation is suggested by findings that most people believe they could give as much as _____ to _____ percent more effort at work than they now do with no one, including their own supervisors, recognizing any difference; and they also believe they could give _____ to _____ percent less effort with no one noticing any difference.

2 to 6; 2, 6

8 to 10; 8, 10

10 to 15; 10, 15

15 to 20; 15, 20

None of the above

Question 5. (TCO 5) Proven policies and techniques that have positive effects on employee morale include all of the following except:

Introduce a group bonus plan

Increase the amount and types of group interaction

Assign whole tasks, including preparatory and finishing work

Eliminate rewards based on job classification

Reduce the number of hierarchical levels

Allow workers to determine their own work methods

Question 6. (TCO 5) If less than _______ percent of your job is enjoyable, there is a morale problem.





Question 7. (TCO 5) A continuum of empowerment, least to most, is as follows:

Scientific management, industrial democracy, human relations training

Kibbutzim, job enrichment, collective bargaining

Suggestion box, quality circles, self-directed work teams

Quality improvement teams, safety meetings, labor/management codetermination

None of be above

Question 8. (TCO 5) Unempowered is to empowered as:

Leader decides policy; people ignore policy

Roles and responsibilities defined by leader; roles and responsibilities conflicting and unclear

Check with leaders on all decisions; check with those affected on decisions

Work together to determine a standard; not concerned with standards

Leader writes performance plan; there is no performance plan

Question 9. (1) Define and (2) discuss the five sources and types of power (10 points). (3) Using these sources of power, illustrate clearly how a boss (or a teacher) has used their power over you in the past that either went well or did not (10 points).

Question 10.

(1) Describe the power and influence the use of effective words has in motivation and leadership. Please use specific examples from your personal experience.

(2) Describe the role of a participative leader who works with employees and does NOT impose solutions.

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