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GSCM206 Managing Operations Across the Supply Chain

Week 3 Quiz

Question 1

(TCO 3) Customer dissatisfaction, rework, and warranty costs are cost associated with the

quality loss function (QLF).

Pareto chart.

cost of quality.

process chart.

Question 2

(TCO 3) What is described as an ongoing process of unending improvement?

Kaizen

Six sigma

Taguchi

Benchmarking

Poka-yoke

Question 3

(TCO 3) Quality lies in the eyes of the beholder is

the definition proposed by the American Society for Quality Control.

a process-based definition of quality.

a manufacturing-based definition of quality.

a product-based definition of quality.

None of the above

Quality lies in the eyes of the beholder is user-based. See Chapter 6, page 217.

Question 4

(TCO 8) What does build to order mean?

Make to sell

Limit production

Produce to customer order

Produce to forecast

Question 5

(TCO 3) Customer dissatisfaction, rework, and warranty costs are cost associated with the

quality loss function (QLF).

Pareto chart.

cost of quality.

process chart.

Question 6

(TCO 3) Pareto charts are

a way of organizing errors, problems, or defects.

a graphical way to identify processes.

used to indicate which p may yield the least payoff.

All of the above

Question 7

(TCO 8) A drawing of the movement of material or people is a

flow process.

process chart.

service blueprint.

flowchart.

Question 8

(TCO 8) Strategies for improving productivity in services include

separation, self-service, automation, and scheduling.

lean production, strategy-driven investments, automation, and process focus.

reduce inventory, reduce waste, reduce inspection, and reduce rework.

separation, postponement, automation, and training.

Question 9

(TCO 8) Service blueprinting

provides the basis to negotiate prices with suppliers.

mimics the way people communicate.

determines the best time for each step in the process.

focuses on the provider’s interaction with the customer.

can only be successful with two-dimensional processes.

Question 10

(TCO 8) Four types of process strategies include

repetitive focus, process focus, mass customization, and product focus.

manual, automated, computer, and service.

process focus, repetitive focus, mass customization, and people focus.

modular, continuous, discrete, and technological.

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