Penn Foster College – HUMAN Exam Number 700417RR
1. In human relations, the irritation threshold is the
A. frequency of the annoying behavior.
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B. action that causes an annoyance.
C. length of time an annoying behavior continues.
D. point at which a person notices something and becomes annoyed.
Answer: point at which a person notices something and becomes annoyed.
2. Which one of the following phrases best fits the productivity equation?
A. Satisfied employees, with good supervision, achieving or surpassing their performance goals
B. Persons from varied backgrounds working together to try to do a job well
C. Refusing to become annoyed when a coworker does something that makes you look bad
D. Being part of a mutually satisfying relationship with a coworker
Answer: Satisfied employees, with good supervision, achieving or surpassing their performance goals
3. What type of relationship involves people who don’t share the same status?
4. Relationships among people are
A. usually simple and easy to understand.
B. something that must be maintained to stay healthy and strong.
C. not influenced by people’s ideas and attitudes.
D. one of two typessocial or working.
Answer: something that must be maintained to stay healthy and strong.
5. In a relationship between an employee and supervisor, who must do most of the adjusting?
A. The employee must adjust.
B. The supervisor must adjust.
C. Both must adjust equally.
D. Neither has to adjust at all.
Answer: Both must adjust equally.
6. From the perspective of an employee, the effective channeling of work-related information and concerns
A. often requires letters or phone calls to top management.
B. is best conveyed through one’s immediate supervisor.
C. should be conveyed directly to the manager in charge of the function involved.
D. should be passed on informally to fellow employees.
Answer: is best conveyed through one’s immediate supervisor
7. A relationship can be damaged by
A. honest communication.
B. people spending time with one another.
C. not meeting expectations.
D. exceeding expectations.
Answer: not meeting expectations.
8. What type of relationship do two people who work the same job share?
9. Reinforcement, contact, honesty, and fair expectations are
A. theories of supervision.
B. part of the irritation threshold.
C. ways of maintaining relationships.
D. characteristics of productivity.
Answer:ways of maintaining relationships.
10. The best thing you can do to keep a positive relationship with your supervisor is to
A. be productive at work.
B. keep your opinions to yourself.
C. socialize with your supervisor and coworkers.
D. challenge your supervisor’s authority.
Answer:socialize with your supervisor and coworkers.
11. John, a supervisor at the local factory, receives frequent requests from workers on how to fix the machine they use. What should John do?
A. John should continue to fix the machines himself.
B. John should make sure he trains the workers better, including how to fix the machine.
C. John should tell the workers to figure it out themselves.
D. John should ignore the problem.
Answer: John should make sure he trains the workers better, including how to fix the machine
12. John was unable to work on Sundays because he had a church commitment. This is known as a/an
A. value conflict.
B. irritation threshold.
C. horizontal relationship.
D. ethnic difference.
Answer: value conflict.
13. A _______ relationship exists between an employee and a supervisor.
14. Which one of the following is true about relationships?
A. Trust isn’t necessary in a relationship.
B. Relationships are always voluntary.
C. Relationships involve two or more people.
D. There are no feelings in a relationship.
Answer: Relationships involve two or more people.
15. A current relationship is one that
A. is active now.
B. involves only coworkers.
C. involves only family members.
D. involves only people you like.
Answer: is active now.
16. A worker’s success in contributing to the common good is
A. determined by their supervisor.
B. measured by how well she or he does the job.
C. greater in vertical relationships.
D. increased when she or he becomes a supervisor.
Answer: measured by how well she or he does the job
17. Too much socializing in the workplace can
A. help you become a supervisor.
B. keep you from reaching your performance goals.
C. keep you from joining a clique.
D. add balance to your horizontal relationships.
Answer: keep you from reaching your performance goals
18. Which of the following statements represents a productive way to maintain a horizontal relationship?
A. Socializing frequently during the day
B. Telling others to do your work because you can’t get the work done
C. Helping a coworker with a task when you’re done with your task
D. Sharing responsibility to make sure your work gets done
Answer: Sharing responsibility to make sure your work gets done
19. When you’ve carefully checked all the facts and your attitudes and still find that there’s “just something” about your supervisor that’s causing a problem in your relationship, you should suspect that
A. there’s a hidden attitude.
B. there’s an imaginary risk.
C. you’re not carrying your own weight.
D. too much socializing is going on.
Answer: there’s a hidden attitude.
20. Which of the following is true about office friendships?
A. Office friendships should only be based on ethnic similarities.
B. Office friendships lead to a workplace in which socializing rarely occurs.
C. It’s impossible to develop vertical friendships.
D. Workplace cliques can cause horizontal disharmony.
Answer: Workplace cliques can cause horizontal disharmony
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