Liberty BUSI 300 Quiz 1 – In ideal situations, the goal of communication
BUSI 300 Quiz 1 Answers Liberty University | Complete Solution
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1. In ideal situations, the goal of communication is to:
A. To reach mutual understanding
B. Give constructive criticism
C. Commend others
D. Provide valuable feedback
Answer: To reach mutual understanding
2. A person is unable to communicate a message to his or her audience due to a noisy environment. The noisy environment is an example of _____.
3. Which of the following is true of the formal network of organization?
A-The formal network does not include the upward and lateral movement of information in an organization.
B-The formal communication network never includes external audiences.
C-The formal network is the only important communication network in an organization.
D-The formal network constitutes the main lines through which the bulk of operational communication flows.
E-The formal network is unrelated to an organization’s business plan
Answer: The formal network constitutes the main lines through which the bulk of operational communication flows
4. _____ flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the organization chart.
(A) Upward communication
(B) Horizontal communication
(C) Downward communication
(D) Lateral communication
Answer: Downward communication
5. Identify a true statement about downward communication.
(A) It keeps management informed about the feelings of lower-level employees.
(B) It involves risk to an employee and is dependent on trust in the supervisor.
(C) It enables employees to learn about the quality of their job performance.
(D) It helps management identify both difficult and potentially promotable employees
Answer: It enables employees to learn about the quality of their job performance
6. Which of the following statements is true of upward communication?
A. it flows from supervisors to employees and policy makers to operating personnel
B. it includes teaching people how to perform their specific tasks
C. it involves employees getting frequent feedback from their managers
D. It involves risk to an employee and is dependent on trust in the supervisors
Answer: It involves risk to an employee and is dependent on trust in the supervisors
7. In the context of levels of communication, internal messages:
Answer: Are intended with a recipient within an organization
8. Which of the following is true of stereotypes?
Answer: They influence a way a person interacts with members of another group
9. A(n) _____ is a computer network that uses Internet Protocol technology to share information, operational systems, or computing services within an organization.
10. Which of the following statements is true of decentralized decision making?
Answer: It enables teams to speak in a peer-to peer fashion
11. Which of the following statements describes teams?
Answer: They increase efficiency by eliminating layers of managers whose job was to pass orders downward
12. Which of the following is a disadvantage of virtual teams?
Answer: Poor leadership
13. Which of the following statements is true of Abraham Maslow’s concept of a hierarchy of needs?
A : In our society, most people satisfy their upper-level needs before satisfying their lower-level
B : Social needs include the need to achieve ones fullest potential through artistic channels.
C : The importance of a need level increases after its needs are satisfied.
D : Effective communicators are able to identify and appeal to need levels in various individuals
Answer: Effective communicators are able to identify and appeal to need levels in various individuals
14. According to the older, traditional view of management, _____.
(A) workers are concerned only about satisfying lower-level needs
(B) workers are motivated solely through intrinsic rewards
(C) individuals should be given more importance than the job
(D) individuals should be treated as adults so that they act as adults
Answer: the workers are concerned only about satisfying lower level needs
15. Which of the following is a characteristic of nonverbal messages?
a. It’s a component in all forms of communication
b. It conveys very little meaning
c. Its meaning is culturally based
d. It is extremely easy to control
e. Its meaning is universal
Answer: Its meaning is culturally based
16. Which of the following is a bad listening habit?
a. Putting oneself in another person’s shoes
b.Putting in much emotional and physical effort
c.Making spontaneous judgments about others based on mannerisms
d.Observing the speaker and interpreting his or her nonverbal cues
Answer: Making spontaneous judgments about others based on mannerisms
17. To facilitate effective communication, _____.
(A) a group should be small in size
(B) a group should have a socializer
(C) group members should have differing viewpoints
(D) group members should have different goals
Answer: a group should be small in size
18. In a group, a(n) _____ plays a positive role.
A : airhead
B : socializer
C : isolator
D : facilitator
19. Which of the following is true of product development teams?
A : They primarily deal with improving existing products.
B : They are usually cross-functional in nature.
C : They consist of members from a single department.
D : They are also known as task forces.
Answer: They are usually cross-functional in nature.
20. Which of the following is an advantage of face-to-face meetings?
A : They provide direct human contact.
B : They allow companies to reduce travel budget.
C : They restrict dominance by high-status members.
D : They minimize the environmental impact caused by travel.
Answer: They provide direct human contact.
21. A(n) _____ is a meeting outline that includes important informationdate, beginning and ending times, place, topics to be discussed, and responsibilities of those involved.
A : writ
B : libel
C : agenda
D : norm
22. Which of the following guidelines can help ensure that a meeting is productive?
A : Brainstorming sessions should be discouraged.
B : Focus should be on personalities, not issues.
C : An agenda should be distributed after a meeting.
D : The meeting length and frequency should be limited.
Answer : The meeting length and frequency should be limited.
23. _____ of the Johari Window includes things we do not know about ourselves and others do not know about us.
A : Area I
B : Area II
C : Area III
D : Area IV
Correct Answer : Area IV
24. Area I of the Johari Window is called the _____.
A : secret area
B : unknown area
C : blind area
D : open area
Answer : open area
25. Which of the following groups is most likely formed for long-term assignments?
A : Groups involved in arranging a dinner and program
B : Groups involved in team auditing for large corporations
C : Groups involved in changing backdrops for stage shows
D : Groups involved in decorating an auditorium
Correct Answer : Groups involved in team auditing for large corporations
26. Identify a true statement about organizational culture.
A. It is constant and remains the same in all organizations throughout the world.
B. It negates communication constituents like symbols and logos.
C. It determines the extent to which an individual member is isolated from the culture.
D. It is created and reproduced through the communication practices of its participants
Answer: It is created and reproduced through the communication practices of its participants
27. _____ is a pattern of shared basic assumptions that a group learned as it solved its problems of external adaptation and internal integration and which has worked well enough to be taught to new members as the correct way to perceive, think, and feel in relation to these problems.
A. Organizational culture
B. Organizational learning
C. Organizational change
D. Organizational structure
Answer: Organizational culture
28. ____ can be disseminated using a variety of media or forms, including memos, letters, emails, instant or text messaging, faxes, press releases, company websites, blogs, blog applications, wikis, and reports.
A. Oral communication
B. Written communication
C. Kinesic communication
D. Haptic communication
Answer: Written communication
29. Which of the following is true of face-to-face communication?
A. It provides fewer opportunities to facilitate feedback and establish a personal focus.
B. It increases the opportunity of processing and remembering a long and complex message.
C. It includes nonverbal information in addition to that provided in written or oral form.
D. It facilitates greater control over a message than written communication
Answer: It includes nonverbal information in addition to that provided in written or oral form.
30. Which of the following is considered an expensive channel of communication for business users?
A) A blog application
B) A face-to-face meeting
C) A videoconferencing tool
D) A teleconferencing too
Answer: A videoconferencing tool
31. Which of the following is a result of gaining firsthand knowledge of the audience before writing a message?
a.It complicates the task of organizing the sender’s message.
b.It supports the sender’s viewpoint with subjective information.
c.It permits the sender to address the audience’s needs and concerns.
d.It eliminates the scope for negative feedback.
Answer: It permits the sender to address the audience’s needs and concerns.
32. Which of the following does communicating ethically involve?
a. Upholding the sender’s interests over the interests of the audience
b. Selecting words that may convey several meanings in addition to that intended
c. Embellishing facts to make ideas sound better
d. Expressing ideas clearly and understandably
Answer: Upholding the sender’s interests over the interests of the audience
33. In a discussion of communication, the word _____ means the act of dividing a topic into parts and arranging them in an appropriate sequence.
34. In which of the following ways does an outline of a complex message benefit the sender?
a. It permits concentration on one phase at a time.
b. It reinforces a “me attitude.”
c. It ensures that unimportant points are also given emphasis.
d. It facilitates prolonging the duration of communication.
Answer: It permits concentration on one phase at a time.
35. In the process of selecting an outline for a message, which of the following steps should take place before predicting the reaction of the audience?
a. Determining the central idea to be conveyed
b. Analyzing if the audience will be pleased or displeased by the message
c. Determining how the sender’s personal preferences will affect communication
d. Drafting the supporting details of an idea
Answer: Determining the central idea to be conveyed
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